Privacy and Cookie Policy


It is your responsibility to read and understand this privacy policy. If you do not agree to all of this privacy policy and do not wish to be bound by it, you are not authorised to access or otherwise use the Websites.

We are committed to safeguarding your privacy online.  We appreciate that you do not want any personal information you provide to us distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have. This privacy policy may change from time to time so please check back here frequently.

How we use your information


We keep your personal details name, address, telephone number, email address, company name, user name and password on a secure server.

Credit Card

We do not collect or store any information from your credit card, debit card or bank details. Instead, at the time of order, we pass you to the payment gateway company and you enter your card details directly onto their secure website. Therefore we do not store your credit card details.


We respect your privacy and we abide by the UK and EU rules on data protection. Your details are used only for the purpose of authenticating your login credentials, preparing and shipping your order to you and for follow up enquiries. We will not sell your details to a 3rd party.

Your Data

The data we collect from you is your name and address, company name if optionally provided, email address and telephone number. We will also collect a second address if required for delivery to a different location. Your name, delivery address and telephone number are passed to our suppliers and to their carriers to let them process and ship your order. Your details are passed to our credit card handling company to allow them to process and authenticate your payment. Your details are not passed to any other 3rd party. The suppliers, the carriers and the credit card company will not pass your details to any other party.

We will use your billing address, telephone number and email address to contact you about your order if needed or to inform you of changes to this website or products within this website.

If you contact us via email or through this website, you might provide your name and contact details. We will use those details solely for answering your query or information you have requested through the email or website. We will not use your details for any other reasons and will not pass them on to anyone else without your consent.

There are links on the Websites to third-party websites over which no control. Handmade Hayfield accepts no responsibility or liability for any third-party practices on third-party websites. Handmade Hayfield advises you to carefully read third-party privacy statements prior to the use of any third-party website.

Cookie Statement

Cookies are small files placed on your computer which can log certain information about your visit.

Google Analytics cookies

This site uses Google Analytics tracking cookies to collect information about the use of this website – for example, how many pages people visit, what browser and operating systems they use, and how long they spent on each page. The information is anonymous and is only used to help improve the site. The information is stored by Google according to their privacy policy.

Facebook Company Page and Facebook Like Button

When you create or log in to an account on from your computer, cookies are stored on your computer in order to remain logged in to your Facebook account when visiting again. The Facebook Like button and Facebook page button used on our website is hosted by Facebook and your browser, therefore, send this cookie data to Facebook when creating the button inside your browser. This data is used by Facebook in order to associate the Facebook Like Button with your Facebook account. This information is not accessible to us and is not sent to us by Facebook.

More information about this cookie and Facebook’s Privacy Policy can be found at

Twitter Company Page and Twitter Share Button

When you create or log in to an account on  from your computer, cookies are stored on your computer in order to remain logged-in to your twitter account when visiting again. The Twitter Share Button and Twitter Company Page Button used on our website is hosted by and your browser, therefore, sends this cookie data to Twitter when creating the button inside your browser. This data is used by Twitter in order to associate the Twitter Share Button with your Twitter account. This data is not accessible to us and is not sent to us by Twitter.

More information about this cookie and Twitter’s Privacy Policy can be found at

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